Exchange & Refund Policy
Returns will be accepted for damaged/ defective products and size issues only.
If we have not delivered a product, which we have shown in the picture or which we have committed, we will be glad to accept it back within 15 days of delivery – unused and in its original packaging.
Any issue or claim regarding delivery will be entertained up to a maximum of 15 days from the actual order delivery date. Benson Polymers will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 15 days’ time period.
All articles being returned for exchange/claim must be accompanied by original Invoice
No warranty/guarantee/exchange for articles purchased on discount or during promotion sale period.
Articles / products sold under any promotional scheme will not be eligible for exchange and/or refund.
For any exchange/claim, please contact Customer Service at +91-7626007007 (10:30 AM – 05:30 PM) or email us at customercare@bensonpolymers.com
Please notify us of receipt of a damaged/defective product maximum within 48 hours of delivery.
Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no damage to goods in transit.
The cost of sending back the merchandise for return or exchange will be borne by the customer however; the cost of sending back the exchanged product will be borne by Benson Polymers.
After successful processing, the entire refund amount, that is, price of the item will be allocated to you in your Benson Polymers account as a Gift Voucher. You can use the same amount on your subsequent Benson Polymers purchases.
The decision of Benson Polymers India Ltd. would be considered final in all cases.
You must make sure that this following address is written / printed clearly on the returns parcel:
Ecommerce Division, Benson Polymers Limited, Building No. 3, L. S. C., 2nd Floor, Rishabh Vihar Market, Karkardooma, Delhi 110092
